Rupali, it was a pleasure speaking with you and understanding your concerns in detail. Your feedback is incredibly valuable and allows us to improve continuously. As discussed, addressing underarm pigmentation can be a gradual process, often requiring consistent use and careful documentation to track subtle changes.
To ensure your journey with our product is as effective and satisfying as possible, we’ve sent you a replacement. We appreciate your willingness to document the weekly progress this time, as it can provide better insights into the results over time.
We’re confident in the formulation, which includes highly potent brightening actives, a multipronged approach for targeted care, and India’s first Decapeptide-12 underarm serum. However, we also understand that each individual’s skin responds differently, and we remain committed to supporting you throughout this process.
We look forward to hearing from you after a month and hope the results will align with your expectations. Please don’t hesitate to reach out if you need any further assistance.
Thank you for sharing your experience with us, Rupali. We’re sorry to hear that the product didn’t meet your expectations initially and that the condition of the bottle added to your disappointment. This is certainly not the standard we strive to uphold, and we deeply regret the inconvenience caused.
Green And Beige Team