Refund policy

Returns and Refunds

At Green And Beige (Unboxed Research Private Limited), we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with the photo images. All our packing is done under strict supervision under the eyes of the camera. In case of any issues, we will check and if we find that we have sufficient evidence to prove that we have sent all the relevant products, we will not be liable for any loss of the products
Any damage to the shipment should be brought to our notice immediately with photo images for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment
In case of online orders, what you get is what you see. Normally we send only the same visible products. However, sometimes due to variance in light or location or due to climatic conditions, the colours might vary. But the quality of the product will remain the same. We are not responsible for any such variance in colour due to reasons beyond our control
Green And Beige (Unboxed Research Private Limited) is not responsible for any damage caused after delivery
In case of any problem or quality issue with the product, we exchange the product. Just WhatsApp Us +91 91417 74400, or mail us at: wearelistening@dtewellness.com within 24 hours of delivery and our Customer Care will be happy to assist you
These products being natural products, are likely to react to environmental factors like heat, cold etc. and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control
Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms
Return and exchange requests will be subject to checking and vetting by Green And Beige (Unboxed Research Private Limited)
Damages due to neglect, improper usage or wrong application will not be covered under this Policy
Once your return/refund request has been accepted, the process will be completed within 7-21 business days
Shipping charges incurred on Free Trials are non-refundable
All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

Sold in a physically damaged condition
Has missing parts or accessories
Product packaging not opened; product not used